Your Questions, Answered
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Synditrack is a platform designed to help entertainment professionals understand, calculate and track residuals payments. It gives users a clearer view of what they should be paid, where and when content is airing, and tools to manage analyze and visualize residuals payment history data.
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Synditrack is built for actors, directors, writers, and others who want to demystify residuals and how they are paid. Our calculator is an easy way to check expected residual payment information. This can also be useful for representatives or teams helping manage residual tracking.
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To start, you can simply download the app using your Apple ID or email! Most users get the best results by uploading their residuals history report including key details such as air dates, re-use markets, and run numbers. The more complete your data, the more useful Synditrack becomes at determining if you are missing money.
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We recommend that you uninstall the current version completely then download the latest version from your respective app store.
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Yes, your app profile will be created and provided to you as a complimentary part of the white glove service and the monthly fees will be waived for one year. After that, the standard monthly fee begins.
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You can reach out to our support team using support@synditrack.com. Please be as specific as possible when opening a support ticket. You may also reach out through our Contact Us page.
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The basic app is free.
The premium version which allows you to use the education, filmography and estimator functionality of our application is $25 per month.
If you would like to upload your report for analysis and data visualization, with errors and omissions reporting and talking points to work with the guild about missing payments, the service is $159.99/mo.